Please note that it is not necessary for you to withdraw your winnings at the end of each session. Your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Spin Palace. Ensuring your account maintains a positive balance has the following advantages. a) You don't need to deposit each time you want to play and b) You won't deplete your deposit limits unnecessarily.
All withdrawals are made through the casino software. There are 5 options to withdraw a winning balance from your casino account. To process a withdrawal simply click on the bank button on the main screen of the Spin Palace software. Once at the bank, please click on the "withdrawal" tab and enter the amount that you wish to withdraw in the box that appears. This will record your withdrawal with us, it will appear on our systems immediately and will be processed within 48 hours. Further bank processing time may however apply, transactions may take up to 4 business days to show on your account statements.
NOTE: as a means of security and in compliance with banking regulations, it may be deemed necessary for the casino to request copies of identification documents from a player, before payment of a withdrawal can be made. Examples of documents include driver's license, utility bill etc.
Failure to submit all requested documents may result in payment being withheld.
Withdrawal's can be reversed, for your convenience. It is possible to reverse your withdrawals online! However, you will need to make the reversal within 48 hours of your last withdrawal to be successful. Details provided below.
Please note that cheques can be sent in the following major currencies:
|Country||Country Code||Local Currency|
|Great Britain||UK||Pound (UK)|
|Hong Kong||HK||Dollar (HK)|
|New Zealand||NZ||Dollar (NZ)|
You can choose between a cheque being posted or couriered to the address you supplied the casino with when registering. There are no charges for a cheque sent by ordinary mail. Courier fees will depend on your location and are deducted from your withdraw amount. Courier cheques over 1,000€ are couriered free of charge..
Fluctuating exchange rates may affect the payout amount. Please note, exchange rates will apply to the date that the withdrawal was processed.
No charges are currently levied for withdrawing money via these methods. Withdrawals are usually refunded against original deposits using Neteller, Ezipay, Moneybookers, ClickAndBuy or EcoCard. Spin Palace may elect to honor withdrawals in the form of direct bank transfers (ACH) or as a check.
Winnings up to the value of your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy or EcoCard deposits will be credited to your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy or EcoCard account. Additional winnings will be paid out to you by check or bank transfer - whichever you prefer.
PayPal allows you to securely send and receive money online, using either your credit card, debit card or online bank account.
Spin Palace Casino is proud to announce that it now offers Pound withdrawals via Switch and Solo debit cards. This enables you to receive your full winnings direct to your bank account. When initiating a withdrawal in the casino software you may not be presented with a Switch and Solo option. However, your withdrawal will always be processed to Switch and Solo as long as you have deposited using Switch and Solo debit cards. Spin Palace recommends Switch and Solo debit cards as the most convenient depositing and withdrawal methods.
Should you have made a prior VISA card deposit, your withdrawal request will automatically be refunded to the card details on record, providing VISA OCT program qualifying criteria are met. Please also note that we are unable to refund to cards issued from the following countries:
Countries we CANNOT issue VISA withdrawals to:
Receive your winnings directly to your bank account. Just select the Direct Bank Transfer option when you withdraw. Please note that UK Pound withdrawals made using this method will not incur any fees if the withdraw is made to a bank account in the UK.
If you request a withdrawal and change your mind and wish to continue playing with those credits, you may request a reversal of the withdrawal within 48 hours.
When you enter the banking module within the casino software you will be given the option to reverse any pending withdrawals.
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