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Spin Palace Frequently Asked Casino Questions

Registration and Getting Started

How do I get started?

Signing up for a free Spin Palace casino account only takes a few minutes. The 3 step registration process can be initiated by clicking the Play Now button and following the easy prompts thereafter. You’ll need to fill in all your personal details, choose your country, currency and language, and create a username and password. Clicking Register Now will complete the process, and then you can login and start playing, with no download required.

Accessing Spin Palace

How do I login to the casino?

Simply click on the casino icon. When the main screen is displayed click on the connect icon and enter both your account number and your personal password. 

I forgot my password/account number, what should I do?

Our helpful customer support team is standing by ready to assist with all issues. Click on Contact Us and a representative will assist you. Bear in mind, for your security, we do not send passwords and account numbers via email but the relevant information will be provided to you over the telephone or our Chat service. 

How do I unlock my account?

Please contact our helpful support team who will assist you if your account seems to be locked.

Banking at Spin Palace

How do I purchase casino credits?

A variety of safe and reliable banking options offer user-friendly methods for you to purchase your casino credits. These include facilities such as Visa, MasterCard, Neteller and Entropay. 

Visit the banking section of the casino and choose from the list of available banking options. For more information click here or contact customer support.

How safe is it to make deposits into my casino account?

Spin Palace uses the industry standard 128-bit SSL digital encryption technology to ensure all transfers are done so safely. 
Before making any deposits you will be required to provide your password and account number. 

Why are my credit card deposits being rejected?

If your credit card deposits are being rejected you may have reached your limit with regards to online deposits. Contact your credit card provider if this may be the case and have your limit increased. 

If not, your financial institution may have decided to deny deposits for the purpose of playing at an online casino. This is an unfortunate occurrence but Spin Palace does have a variety of alternative payment methods that are fast and simple for you to use at your disposal. 
Visit the banking section for more information or click here

Why am I being asked to supply documents when I want to withdraw?

Spin Palace is committed to fraud prevention and we are actively involved in ensuring we provide a safe environment. Security protocols are set for the safety of both players and the casino.

If you are asked to supply documents such as utility bills or a driver’s license it is because the casino complies with security protocols of both local and international banks as well as the regulations set out by eCOGRA. 

Can I use a credit card on my account that is not in my name?

For your protection and that of all our players we do not allow this. If a cardholder wishes to use your casino account, he or she should consider signing up on their own name. 

General Questions

What are wagering requirements?

The casino offers new and existing players special bonuses as rewards. These are in the form of free casino credits that can be used to wager and thus win real money. There are however some conditions. Click here for exciting welcome bonus offers.

The bonus credits are held separately from a players personal cash account. This money is played with but before this amount or any wins as the result of the bonus amount can be withdrawn it must be bet a certain number of times.

This is where the 50x wagering requirement comes in, if, say 10 credits are given as a bonus a value of 500 credits must be bet before the bonus money or wins is transferred into the cash account to become ready for withdrawal. Click here to find out how the Spin Palace bonus system works. 

Where is Spin Palace licensed?

Spin Palace is licensed by the Malta Gaming Authority

How old do you need to be to play at the casino?

Spin Palace is dedicated to responsible gaming and does not allow players under the age of 18 years of age. Players from jurisdictions with minimum age limits older than 18 years of age must be of legal age for their jurisdiction to play at Spin Palace.

What special promotions are available?

Spin Palace is a generous online casino that is well known for the special offers and promotions available to players. Our welcome bonus is one of the largest online. Claiming this offer is as simple as signing up to the casino and creating a real money personal casino account.  

We offer weekly promotions for regular players who are notified of these via text message or email. There is a four-tier loyalty programme that offers bigger and better rewards the higher up the tier a player climbs. 

How Do I Access more games?

How do I download more games?

Two games are downloaded by default with the initial download of the entire casino. In order to download a single casino game, click on the specific game. The game will then open as regular games but may take a longer time, as it will be downloading in the background. A download progress indicator will let you monitor the download.

In order to download more than one game click on the initial game and select cancel. Following that you can select another game you wish to download and click on it. Both games will then show progress indicators. This process can continue for multiple downloads. 
Contact customer support for any issues or questions you may have regarding this.

Why do the reels keep spinning/ why don’t the cards turn over etc.?

Slow Internet is the major cause for this. Signals from our server to your software may be not be received which means the result of your wager has not been communicated. 

Once the wager has been received the result is created by the random number generator and then transferred to you. Slow or lost Internet connections will result in the outcome being refreshed into your balance once a connection is found. If this does not happen an unfinished bet will be presented to you when opening the particular game.  

How do I know that your games are fair?

We are powered Microgaming software, a world-class software provider with a fair and trusted reputation. Independent auditors regularly test their random number generators. 

Contacting Support

How do I get help or technical assistance?

Customer support is available on the Contact Us page or via live chat services, telephone services and email. 
We are dedicated to offering the highest quality of customer service, in multiple languages, and are fully trained to assist where possible. 

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