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Sign upFAQ: Spin Palace Canada
We want your experience at Spin Palace online casino to be smooth and hassle-free. That's why we've gathered the most frequently asked questions, right here for you.
General
Games & Software:
What types of games are at Spin Palace?
This is one of our most common casino questions. You will find the ever-popular online slots of course, which includes 3-reel classics, modern 5-reel variants and progressive jackpots. Plus, beloved table and card games like blackjack, roulette, baccarat, and video poker, as well as live dealer options and more.
How do I view the rules for each game?
When it comes to the casino games at Spin Palace, we make sure the rules for each title are easy to find. On launching your game of choice, look for the three-dots icon located at the top left of your screen, or the three horizontal lines located just below or at the bottom left of your screen. Here, you’ll find the Help and Info sections, respectively, both with useful game rules to get you started.
Who are Spin Palace’s software providers?
We have first-class software providers powering our games for a seamless and engaging playing experience. These include Games Global, Pragmatic Play, and OnAir™ Entertainment.
How does Spin Palace ensure fair gameplay?
Through the use of Random Number Generator (RNG) technology, which creates random outcomes for spins and bets. This technology is regularly tested to keep gameplay fair and unbiased.
Technical:
Can I access Spin Palace on any device and browser?
Spin Palace is optimised for a wide range of popular browsers, including Chrome, Firefox, and Safari, and runs smoothly on desktops. The same applies to mobile devices, whether you’re using the casino app or your browser. For the best performance, keep both updated.
How do I troubleshoot a common issue?
If you encounter issues with loading a game or the actual gameplay, first refresh the page. If that doesn’t solve it, ensure your internet connection is stable or restart your browser. If the issue still doesn’t resolve, our support team is here to help.
Security:
Is Spin Palace licensed and regulated?
Yes, Spin Palace operates under a full licence and is regulated by trusted gaming authorities. You can find specific licensing details in the page footer for further assurance.
How does Spin Palace protect player data?
Another often-raised FAQ! At Spin Palace, we safeguard your information with state-of-the-art SSL encryption technology, so all your personal and financial data remain confidential and secure.
Does Spin Palace have fair play policies in place?
Absolutely! The casino upholds fair gameplay by utilising Random Number Generators (RNG) to ensure random and unbiased game outcomes. Furthermore, regular independent audits are conducted to verify fairness across all our games. In the case of live casino games, professional dealers and hosts are clearly visible and trained to maintain the integrity of each game.
My Account Management
Signing Up:
How do I create a Spin Palace account?
It’s easy! Just click or tap the 'Sign Up' button on the Spin Palace website, fill in the required details, and follow the prompts to complete the registration process.
Verification:
What must I provide to verify my account?
Spin Palace may notify you and request you submit proof of identity (such as a valid ID) and proof of address. To check if there are any pending verification requests, simply log in, go to 'My Account,' and select 'Account Verification.'
Password Retrieval & Data Updates:
What happens if I forget my password?
One of our most frequently asked questions and the answer is simple. Just reset your password by clicking on the ‘Login’ button and selecting ‘Forgot Password’. You’ll then be asked to submit your email address, after which the casino will send you an email instructing you on how to restore your account.
How can I update my personal info?
Simply log into your account, go to 'My Account,' then select 'My Details' to update your personal data as required.
Bonuses, Loyalty & Promotions
Bonuses:
What types of bonuses are available at Spin Palace?
Another popular online casino FAQ. We provide a range of exciting bonuses, including your initial welcome offer on signup. Thereafter, you can look forward to daily match offers, as well as free spins, promotional offers, and more. Simply log into your account to see what’s on offer.
How can I claim a bonus at Spin Palace?
Simply opt in, if asked to do so, and make any required deposit. Be sure to review the terms and conditions and wagering requirements that apply to each bonus for full details.
What are wagering requirements?
Wagering requirements are the number of times you must wager your bonus funds prior to withdrawing any winnings. You can find the specific requirements in the terms and conditions of each bonus.
Loyalty Programme:
How does Spin Palace’s loyalty programme work?
This FAQ’s a treat to answer. Each time you wager real money on a game, Spin Palace awards you loyalty points. Once you’ve accrued enough points, you’ll be able to exchange them for bonus credits for more gameplay. Moreover, the number of points you accrue, determines whether or not you move to the next loyalty level. Each successive level awards more loyalty rewards.
What are the six loyalty levels at Spin Palace?
Spin Palace offers a multi-tiered loyalty programme with levels such as Bronze, Silver, and Gold, advancing to Platinum, Diamond, and finally, the invite-only Privé. Each level unlocks greater rewards and exclusive benefits.
Promotions:
What special promotions are available?
Spin Palace offers a generous welcome bonus for new players, plus, when you make your first deposit of $10 or more, you'll receive 10 daily spins on the Mega Millionaire Wheel™. This gives you 10 chances each day to win the exciting 1 million jackpot. Other special promos currently running include the Refer A Friend and Bonus Wheel promotions. Please note, these promotions are subject to change, so always check in your account for the latest updates and available options.
Deposits & Withdrawals
Payment Methods:
What payment methods does Spin Palace accept?
On login, navigate to the ‘Bank’ section in your account to see what payment methods are offered for your region and make your selection. The options run the gamut from credit and debit cards to prepaid solutions, web wallets, and bank transfers. Furthermore, they include some of the most trusted and reliable names in the financial sector.
Deposits:
How do I make a deposit?
Simply go to ‘Bank’ in your account and click on ‘Deposit’ to select your applicable deposit option, followed by the amount you want to deposit, and submit.
What is the minimum deposit requirement?
At Spin Palace, the minimum deposit is usually $10.
How long does it take for a deposit to be processed?
Deposits are typically processed instantaneously.
Withdrawals:
How do I make a withdrawal?
Simply go to ‘Bank’ in your account and click on ‘Withdrawal’ to select your preferred option, followed by the amount that you want to withdraw, and submit.
How much can I withdraw at Spin Palace?
Withdrawal limits can range from $20 to $5,000 per transaction.
How long does it take for a withdrawal to be processed?
This will depend on the payment method you’ve chosen, but withdrawals can take between 1 and 7 business days to process.
Responsible Gaming
Casino Responsibilities:
How does Spin Palace Casino promote responsible gaming?
Another important FAQ! Spin Palace Casino promotes responsible gaming by offering self-exclusion options, setting deposit limits, providing information on problem gambling, and offering support through various responsible gaming organisations.
Does Spin Palace enforce age limits?
Yes. This will depend on the province you’re living in, within Canada, but it’s usually 18+ to legally play at Spin Palace.
Assistance for Players:
What responsible gaming tools are available at Spin Palace?
Spin Palace offers various responsible gaming tools, including deposit limits, time management features, and access to support resources, ensuring players have options to manage their gaming responsibly.
Can I set limits on my activities at Spin Palace?
Yes, you can set deposit limits and session time limits on your accounts to manage your activities effectively.
Customer Support
Contact & Support Methods:
What are the customer support options at Spin Palace?
Whether you’re on desktop or mobile, you can contact Spin Palace’s friendly and knowledgeable customer support via the Live Help facility in your account, or by email. Alternatively, you can refer to the FAQ section in your account for quick answers to some of the casino’s most frequently asked questions.